INSYNC EHR LICENSE
No Google Cal integration (DrChrono offered this) - Patient Portal can be glitchy - Deployment does not go smoothly at all - Appointment reminders are per-text/per-email and thus very expensive compared to other programs - All the add-ons end up cost a lot per month (claim submission, HIPAA Zoom, etc, even though we own the license we still pay quite a bit per month per provider/higher than what they estimate) - Would not be financially practical for a psychotherapist account but would need to purchase one if we hired one/there is not a cheaper option for therapists vs. + Financial reports extensive (I can't emphasize enough how helpful this is) + Easy to communicate between clinicians + HIPAA Zoom integration + Practice Management generally seems to work well/fewer glitches on that side compared to the EMR, just a few flaws like how the balance shows up in the patient portal can be confusing for patients + Works well for group practice workflow + Has all the necessary add ons in one system (and more!) - this is great! + Customer service very responsive about 2/3rds of the time, available by phone and email + After the first 6 months or so, almost all the glitches are ironed out + It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it) + PDMP integration is awesome I worked on setting it up and tested it on just myself/my patients until we were sure that it was all working smoothly, then we added the other providers.
INSYNC EHR SOFTWARE
We were fortunate in that we were chugging along with other software and in no rush to deploy InSync.
The other really important negative is that deployment is NOT smooth. It will be really hard for us to ever switch (or expensive) because the license needs to be paid for all up front. But the grass is always greener on the other side so it's hard to say. I didn't because I thought they didn't really specialize in psych. I notice a lot of the bigger psych practices use this. In retrospect I would have looked more seriously into Athena.
It's just a little less reliable because it's a smaller company than say OfficeAlly.
I have to wonder if some are fake but I could be wrong. I do think the reviews on Capterra are a little too positive for what the software is actually like. Partly chose it because we wanted to make a custom history section that could be sent to the patient before the intake and have them fill it out and autopopulate the note in an editable way this has been effective. I would note that the eligibility/benefits checks are only accurate about 50% of the time which is a hassle, but I don't know how it compares to other softwares that offer this feature. Overall, I would say the experience is net positive.
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